GENERAL

We strictly adhere to our privacy policies and customer photos are solely an individual’s ownership. Picsy doesn’t misuse or distribute your photos or any other information. Please read our Privacy policy on www.picsy.in for further details. 

Currently, you can order your personalized photo products only through our app. You can use the same log in id and password on the web to upload your photos from desktop, laptop or any other device. These photos will sync automatically in your app. This makes it super easy for you to create your order.

It’s easy- Use your Picsy id and password to log in to www.picsy.in and upload your photos stored in your desktop/laptop in your account. These photos will directly sync with Picsy app on your phone. You can use it directly to set in your personalized products.

Unlimited number of photos. Picsy is one-stop destination to upload and save all your photos. With unlimited storage capacity, you can upload and save as many photos as you want to create your photo products.

Yes, you can order multiple copies of the same product. Once ordered, you will find the product in ‘My Saved Designs’ in your app. You can re-order the same product as many times as you want.

Picsy accepts all kinds of Indian credit and debit cards, net banking, BHIM UPI and Paytm Wallet. For international payment, users can choose to pay via PayPal.

Yes, we do. Picsy delivers personalized photo books, calendars and photo prints to maximum number of countries across the globe. Delivery charges may vary.

If you reside outside India, you can pay for your order via PayPal.

Since all our orders are truly personalized and processed for individuals, we don’t accept Cash on Delivery. Users’ banking information and other payment details are not disclosed and are secured with third party payment gateway.

For a quick delivery of your personalized photo products, our automated backend system starts working on your order, as soon as you place it. Therefore, in most cases, it cannot be edited. However, we can surely try to help you. Drop us an email with your concerns at hello@picsy.in

As soon as your order is shipped, you will receive a tracking URL on your registered email id/phone number. You can use the tracking code to track the status of your order. 

Picsy offers Standard and Express Shipping across India. For quicker delivery, you can always opt for Express delivery that will be charged a little extra as per your delivery address in India. For international orders, shipping charges may vary. On checkout, you will see applicable charges for Express and Standard shipping methods. If you have any more queries, write to us at hello@picsy.in 

Apologies. Once you have placed the order, our backend system starts to work on it immediately and you cannot change the shipping address.

Picsy offers Standard and Express delivery options for our customers. For standard delivery, your order will take 10 working days to reach you. While in express delivery, it will take 6 working days to reach you.

Yes you can do that. Picsy aims for our customers to spread maximum happiness through our photo products. You can choose to create from any part of the world and we will deliver it here in India.

Picsy assures high quality of printing, packaging and delivery of photo products for our customers. Each product is stringently checked before it is shipped. However, if you receive damaged order, you can write to our customer support team at hello@picsy.in 

Yes. Picsy app log in id and password can be used to log in from desktop, laptop or any other device.

Yes. Picsy offers you to Gift Wrap your photo product, if you wish to send it as a gift. Just add the shipping address of the person you want to gift the product. We will deliver your gift with extra love and care.

Apologies! Once you place the order, our backend system automatically starts to work on printing it. Hence, we cannot cancel your order once it is placed.

You can get in touch with our customer support team at hello@picsy.in 

Unfortunately, if you Log Out all your un-ordered saved designs and products will be lost. However, app will show the notification before you attempt such data loss.

PHOTO BOOKS

Currently, Picsy photo books are available in three sizes- Large (16 inch X 12 inch), Medium (11 inch X 8.5 inch) and Small (8 inch X 6 inch). All photo books are printed in land scape mode.

It is very simple and easy to create and order photo books from Picsy app. Once you have downloaded Picsy, choose your desired category for photo book. Then pick up a theme, choose your favourite photos from the device and place order after reviewing it.

If you opt for standard delivery method, your photo book will be delivered to you within 10 working days.

Yes, your photo book will be saved in your account. You can add, edit or remove photos whenever you like. You will find all in-progress photo books in your ‘My Saved Designs’ section. Before you place order, you can add or edit photos as many times you want.

Yes, you can resize, remove or add photos once its placed in photo book. Also Picsy provides filters like B/W, Sepia, Vintage, Technicolor to edit your photos once placed in photo book. Click on ‘Edit’ while you reviewing your pages. Select your option to add filters. You can also choose to upload high quality edited photos as per your need.

Yes, you can upload your photos using Google Photos.

Absolutely- Picsy photo books are made with a strong, lasting and durable hardcover. We ensure its premium quality and feel- bound by a hardcover, soft with memories.

Both kinds of finish come with the same high quality. The difference is that glossy adds shine to the pages, while matte gives a subtle look to your photos. If your chosen photos are taken in low to medium light- matte finish may look a little dark. Choose your finish as per the quality of your photos.

Picsy photo books are made with high quality materials like using 210 gsm paper, binding is superior with a sturdy hardcover that makes a prized possession for years to come. Colours and printing are top-notch.

One of the fastest photo book creation app in the market, Picsy takes only 10 to 15 mins to create and order your photo books. We value your time and give you the best way to create your photo books.

We use premium quality of paper ideally used for photo book. The paper is long lasting and highly durable with 210 gsm. It gives a premium touch and feel to the photo book.

Your printed personalized photo book will look exactly similar to the one you will see in preview. We use real images of our products for display and photos, arrangement, pages, layouts and borders will be printed as shown to you in the preview. You get what you see.

It is easy. Once you have set the photo in our templates, you will see a green ‘Perfect’ sign if the photo meets the quality requirements for high quality printing. If your photo is of low quality, you will find a ‘Low Image Quality’ sign in red. Try to upload only perfect quality photos for fine printing.

Yes. While a standard photo book comes with 20 pages, you can add up to 80 more pages in every photo book.

Yes. We understand the beauty of personal messages. You can edit the text given on every page and write your own personalized messages.

On an average, a photo book can be made from 24 to 60 pages. Also, you can add up to 400 – 450 photos by adding pages in every theme to tell your photo story more beautifully.

Yes. You can see your ordered photo books in My Saved Designs. Click on ‘Place Order’ to reorder the photo books.

Yes. Write the address of the person you want to gift in Shipping details. You can opt to gift wrap your photo book and we deliver it with a smile.

Yes, absolutely. Your photo book project is saved automatically in ‘My Saved Designs’ section. Even if you log out from the app by mistake, you can start the project from where you left.

PHOTO CALENDARS

The size of Picsy photo calendar suits a desk- is of 9 inch X 6 inch.  

It is very simple and easy to order Calendar from Picsy app. Once you have downloaded Picsy, choose your calendar category. Once you have selected your category, pick up a theme, choose your favourite photos from your mobile device and set them in the pages. Place final order after reviewing it. For standard delivery, your photo calendar will be delivered to you within 10 working days.

Yes, your photo calendar will be saved in your account. You can add, edit or remove photos whenever you like. You will find all in-progress photo calendar in your ‘My Saved Designs’ section. Before you place order, you can add or edit photos as many times you want.

You can edit your photos using filters like B/W, Sepia, Vintage, Technicolor. Click on Edit while you reviewing your calendar pages. Apart from adding filters, you cannot edit it further currently. You can also choose to upload high resolution edited photos as per your need.

Yes, you can upload your photos in the calendar using Google Photos.

Picsy photo calendars are made with a strong, lasting and durable hard bound stand. We ensure its premium quality and feel- bound by a strong spiral bind. 

Both kinds of finish come with the same high quality. The difference is that glossy adds shine to the pages, while matte gives a subtle look to your photos. If your chosen photos are taken in low to medium light- matte finish may look a little dark. Choose your finish as per the quality of your photos.

Picsy photo calendars are made with high quality materials like using high quality 300 gsm paper, binding is superior with a sturdy hardcover that makes a prized possession for years to come. Colours and printing are top-notch.

One of the fastest photo calendar creation app in the market, Picsy takes only 10 to 15 mins to create and order your photo calendars. We value your time and give you the best way to create your photo calendars.

We use premium quality of paper ideally used for photo calendar. The paper is long lasting and highly durable with 300 gsm. It gives a premium touch and feel to the photo calendar.

Well, the final printed version of your calendar will look exactly similar to the one you will see in preview. We use real images of our products for display and photos, arrangement, pages, layouts and borders will be printed as shown to you in the preview. You get what you see.

It is easy. Once you set the photo in our themes, you will see a green ‘Perfect’ sign if the photo meets the quality required for high quality printing. If your photo is of low quality, you will find a ‘Low Image Quality’ sign in red. Try to upload only perfect quality photos for fine printing.

Our Photo calendars come with one photo per page layout, so you can upload maximum of 13 photos in one photo calendar.

Yes, you can edit the text on the page and write your own personalized messages.

Yes, you can change the photos uploaded in your photo calendar any time before you place order.

Yes. You can see your ordered photo calendar in your app ‘My Saved Designs’ section. Click on ‘Place Order’ to reorder the photo calendars.

Yes. Write the address of the person you want to gift in Shipping details. You can opt to gift wrap your photo calendar and we deliver it with a smile.

Yes, absolutely. Your photo calendar project is saved automatically. Even if you log out from the app, you can start the project from where you left.

PHOTO PRINTS

You can choose to print your photos in various sizes like: 8 inch X 6 inch, 6 inch X 6 inch, 6 inch X 4 inch, 4 inch X 4 inch and 2.4 inch X 2.4 inch.

It is easy to order prints from Picsy app. Once you have downloaded Picsy, choose your prints size, select photos from your mobile device and edit it if you need. You can edit your photos using various frames, frame colours, and filters. Place final order once you have reviewed your print set. If you opt for standard delivery, your prints will reach you within 10 working days.

Yes, your photo print will be saved in your account. You can choose to add, edit or remove photos whenever you like. You will find all in-progress photo prints in your ‘My Saved Designs’ section. Before you place order, you can add or edit photos as many times you want. 

Yes, Picsy provides various frames, filters, colours to edit your photos. Click on edit on Preview screen to see edit options.

Of course, you can upload all your photos to print using Google Photos.

Both kinds of finish come with the same high quality. The difference is that glossy adds shine to the pages, while matte gives a subtle look to your photos. If your chosen photos are taken in low to medium light- matte finish may look a little dark. Choose your finish as per the quality of your photos.

Picsy photo prints are made with high quality materials like using 300 gsm paper, printing is superior with a sturdy packaging that makes a prized possession for years to come. Colours and printing are top-notch.

One of the fastest photo prints creation app in the market, Picsy takes only 10 to 15 mins to choose and order your photo prints. We value your time and give you the best way to create your photo prints.

We use premium quality of paper ideally used for photo prints. The paper is long lasting and highly durable with 300 gsm. It gives a premium touch and feel to your photo prints.

Just exactly what you upload. The final printed version of your prints will look exactly similar to what you see in preview section. You get what you see- it’s a Picsy Promise.

Picsy makes it easy for you- once you have chosen your photos for print, you will see a green ‘Perfect’ sign if the photos meet our printing standards. However, if it shows a red ‘Low Quality’ sign, it is advisable to change the photo or upload a higher resolution version for best results.

As many as you want. Choose your size and finish to print as many photos as you want from Picsy app.

On an average, a photo print consists of 4 to 28 prints. However, there are no maximum limits to what you want to print. You can choose the size and print as many prints as your heart wishes.

Yes. You can see your ordered photo prints in My Saved Designs. Click on ‘Place Order’ to reorder the photo prints. 

Yes. Write the address of the person you want to gift in Shipping details. You can opt to gift wrap your photo prints and we deliver it with a smile.

Yes, absolutely. Your photo print project is saved automatically. Even if you log out from the app, you can start the project from where you left.

GIFT CARD

To purchase Picsy Gift Card, these are the steps:

1. Click on Gift Card from Menu

2. Tap on ‘Send Gift Card'

3. Select Occasion and Write message

4. Add recipient email address

5. Select or enter your Gift Card amount

6. Make payment using your credit card, debit card or net banking options

On successful payment, the Gift Card details will be sent to the recipient’s email address. You will receive confirmation email.

Go to ‘Redeem Gift Card’ from Menu. Add your Gift Card Code. Once redeemed you will see the Gift Card amount added in ‘Picsy Credit’. Tap on Create now to create Picsy Products of your choice and use your ‘Picsy Credit’ for payment.

Go to ‘Picsy Credits’, tap on ‘Credit Details’ – you can check the available balance of Gift Card.

Please ask the sender to resend email using this steps –

Go to ‘Gift Card’ tap on ‘Manage Gift Card’ section and click ‘Resend’ gift card email.

The Gift Card email is typically sent to the recipient within few hours of your purchase. If a Gift Card email has not arrived within a reasonable time-frame, please ensure that recipient checks email 'Spam/Junk' folder or contact Picsy Customer Support Team.

Gift Cards balance cannot be used to make credit card payments or any account deposits. Picsy Gift Card can be solely used to purchase Picsy Products.

For Picsy issued gift cards, we will not be able to perform cancellations and refunds after you have placed the order. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.

On the date of your purchase, an email is sent to the recipient informing him/her of your gift card. The email contains card details such as gift card number, card value, sender name, your personal message, instructions to redeem etc.

We adhere to ensure quick delivery of Gift Card email to the recipient. It is possible that the email may fall in Junk or Spam folder. Please ensure that you type the correct email address of the recipient.

In case, they don’t receive the email- go to ‘Manage Gift Card’ section in app and click ‘Resend’ gift card email.

Once purchased, any products with Gift Card is non-returnable. However, if you are not satisfied with the quality of the products, you can get in touch with our customer support team at hello@picsy.in

Gift Card amount will be credited in your Picsy Credit. So, you can use the amount as much as you need from Picsy Credit in one transaction.

PICSY CREDIT

You cannot add money in Picsy Credit as of now. It is only for Gift Card amount you receive.

In Picsy Credit section, you can check your Picsy Credit balance amount.

You shall be able to use Picsy Credit as a Payment method available at the checkout.

You may not redeem Picsy Credit for Cash. Picsy Credit is also not allowed to be transferred to any banks, e-wallets or other users accounts. You shall be able to use Picsy Credit as a Payment method available at the checkout.

Yes, Picsy Credit requires a Picsy Account.

Picsy Credit cannot be transferred to other Picsy user’s accounts. It can also not be used to pay for purchased being made by other Picsy Account users.

Picsy Credit account may be suspended or closed if your Picsy Account is suspended or closed for any reason.

Your Picsy Credit account is still active. You may re-install the Picsy App to access your account.

Your Picsy Credit account is still active, you may reset your Picsy Account password or take help of customer care team to gain access to your Picsy Account.

Your Picsy Credit account stays active, however please note that every credit transaction into Picsy Credit comes with an expiry date, at which amount from your Picsy Credit will expire.

You need to protect your Picsy Account. If someone gets unauthorized access to your Picsy Account, they may use your Picsy Credit to purchase products at Picsy on your behalf without your knowledge.

Yes, you may use other payment methods available to pay along with Picsy Credit. However, the money shall be deducted from Picsy Credit first and the remaining amount can be paid through other available online payment methods.

If you have balance in your Picsy Credit, then that will be used first. The remaining amount, if any, might be paid through other available online payment methods.

If you have Picsy Credit balance, then it is up to the user to use it, however if Picsy Credit is being used then the order value will first be taken from Picsy Credit and the remaining order value, if any, shall be paid by other available online payment method.

There are no maintenance charges for keeping Picsy Credit balance.

For each credit to Picsy Credit, you shall see a corresponding expiry date for the balance. Please ensure that you use the amount before expiry, after that it shall lapse.

There is no minimum amount to be maintained in your Picsy Credit account.

ACCOUNT

Yes- you can store all your photos in one location and print it anytime at your convenience. Also, we offer several discounts and special offers on the account that you can use. Check out Offers page on web or Click on Offers tab in Picsy app to avail latest discounts.